Policies

New Client Policy

For the safety and comfort of your pets, all new clients are required to book a Meet & Greet before requesting any other service. Requests for services without a completed Meet & Greet will be declined. Meet & Greets are complimentary for new clients and are required before booking services. This allows us to ensure a good fit and go over care details for your pets. If a Meet & Greet is canceled without notice or results in a no-show, booking privileges will be restricted. To lift the restriction and schedule future bookings, a $25 deposit will be required. This deposit must be paid before any additional Meet & Greets or services can be scheduled.

24/7 House Sitting / Overnight Care (Read Carefully)

This service option is only for clients who are requesting continuous, 24/7 care in their home. This service is primarily intended for pets requiring medical care, senior pets, young puppies, or pets needing close monitoring. Select this service only if you need full-time, around the clock care where I remain in the home and do not leave for other bookings. This option should not be selected for standard house sitting or regular overnight care. If your booking does not require true 24/7 care, please select the standard Overnights & House Sitting service instead. If the 24/7 service is selected in error, your booking will be adjusted.

Service Area & Travel Fee

Services are primarily offered within Naperville and surrounding areas. Bookings located outside of Naperville and beyond a 15-mile radius are subject to a $25 travel fee. The $25 travel fee must be added at the time of booking when requesting services outside of the 15-mile radius. Bookings submitted without the required travel fee will be adjusted.

Cancellation Policy

I understand that plans can change, and I always aim to be as accommodating as possible while also respecting the time reserved for your pet’s care.

• A deposit is required to secure your booking and is non-refundable for house sitting and overnights.

• If you reschedule more than 72 hours before your scheduled service, your deposit can be applied to the new dates.

• Cancellations made more than 72 hours in advance will receive a refund of the remaining balance, minus the deposit.

• Cancellations made within 72 hours of the scheduled service will receive a 50% refund of the remaining balance (deposit is forfeited).

• Cancellations made within 24 hours, same-day cancellations, or no-shows are non-refundable.

• Last-minute cancellations without communication may result in the inability to book future services.

This policy helps ensure I can continue providing dependable, high-quality care for all pets while honoring the time set aside for your booking. Thank you so much for your understanding and support.